“cxpartners is a business that helps to deliver real change - practical and actual changes that customers see and appreciate.“Richard PashRead the case study
Marketing Director, Zurich Insurance UK
Prioritising work in challenging times: Three effective strategies
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The design innovation partner
We believe that what's best for the customer is best for the business.
If you're a customer champion or digital leader in a complex organisation or tightly regulated market, we can help you to:
Understand your customers like never before
Reimagine your products and services
Bring new and better services to market
Become a truly customer-centred organisation
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Ideas & resources
Continuous improvement - the next phase of the Consumer Duty
The FCA wants Financial Services firms to permanently embed the Consumer Duty.
As July's deadline passes, it's time to turn obligation into opportunity.
How we can helpSmall changes can add up to big differences. In the case of talktofrank.com, this resulted in a more efficient, inclusive site.
How a user-centred approach can help answer the question every organisation is asking right now.
We are delighted to announce our new two-year collaboration with NHS Blood and Transplant (NHSBT).
What are the qualities of great user experiences?
We know that the best services result in great experiences for the people who use them but what exactly are the qualities of a great service experience?